• Performed maintenance and administration of network systems, computers, and printers to ensure continuous technical operations.
• Provided IT support and troubleshooting for hardware, software, and network-related issues across multiple departments.
• Prepared technical reports and conducted training sessions for personnel using Microsoft Office (Word, Excel, PowerPoint) to enhance technical efficiency.
• Reduced network downtime by 20% through proactive troubleshooting and preventive maintenance.
• Improved overall system performance and increased network bandwidth by 50% through software optimization, configuration tuning, and establishing a wireless backup system for the fiber network to ensure service continuity.